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Processor serveurs not responding from external ping

We are currently facing a small issue with no significant impact on PDFShift.

The processor servers seems to have stopped responding from our status tracking system from an external request. As a result, the status tracking system (Better Uptime) can't ping our server and consider them down.

But PDFShift's API relies on an internal private network that works just fine and the processor servers are up and running correctly.

We issued a ticket with our hosting provider to know more about the issue and we'll let you know once the issue is solved or when we have more informations about this.

Thank you for your understanding.